Customer Support

How do I manage my contacts?


ROMEO Web
To save a user open his profile » click the icon 'Save as contact' in the vertical bar » select the options how you would like to save the profile » you can enter a note in the text field 'Add note' that will be shown next to the contact » you can add a label (make a new one or select an existing one) » click 'Save contact'. Notes help you remember that profile (for example: the gardener, the guy with two cats, etc.) and labels group up different profiles (gym buddies, neighbors, coworkers, ...) so that you can find them more easily. To select or remove a label click on the 'Messages' icon (speech bubble) in the top menu » CONTACTS » expand the drop down menu and click on the label to find all profiles with that label or click on the X to remove it.
To find your saved contacts (which includes also your favorites, blocked, friends/linked, personally known and HUNQZ), click on the 'Messages' icon (speech bubble 💬) in the left menu » CONTACTS.
To edit a saved contact click on his profile name » edit the contact’s options or block/unblock it.
To delete a saved contact from your contact list, click on the trash-bin icon on the right.

ROMEO Android
To save a user as a contact, open his profile » tap the 'Contact' icon (blue silhouette) on the bottom » select the desired option » you can enter a note in the text field 'My Note' » you can add a folder (label) selecting an existing one » tap 'OK'. Notes will be shown next to the contact and help you remember that profile (for example: the gardener, the guy with two cats, etc.) and folders (labels) group up different profiles (gym buddies, neighbors, coworkers, ...) so that you can find them more easily. To create a new folder go to 💬​ » CONTACTS » tap on the folder icon » 'Add contact folder'.
To find the list of saved contacts (which includes also your favorites, blocked, friends/linked and personally known), go to 💬​ » CONTACTS (next to CHATS). You will find less active and deactivated profiles at the bottom of the list.
To edit a contact from this list, press on its entry for a 2 seconds. Tap the user icon (on the right) » make changes then tap 'OK' to save.
To delete a contact from this list, press on its entry for a 2 seconds. Tap the user icon (on the right) » tap 'Remover user' to delete them from your contacts.

ROMEO iOS
To save a user as a contact, open his profile » tap the 'Contact' icon (the blue silhouette, bottom left) » select the desired option. You may enter a note in the text field 'My private notes' and you may add a folder (label) selecting an existing one » tap 'Save as contact'. Notes will be shown next to the contact and help you remember that profile (for example: the gardener, the guy with two cats, etc.) and folders (labels) group up different profiles (gym buddies, neighbors, coworkers, ...) so that you can find them more easily. To create a new folder go to 💬​ » CONTACTS » scroll down the page » tap on the folder icon 'All contacts' » 'Edit' (on top) » 'Create Folder +' in the bottom.
To find the list of saved contacts (which includes also your favorites, blocked, friends/linked and personally known), go to 💬​ » CONTACTS, top-right. You will find less active and deactivated profiles at the bottom of the list.
To edit an existing contact, open his profile » tap the 'Contact' icon (man with green check mark) and make your changes.
To delete a contact from this list, slide all the way from right to left over its entry and tap on 'Delete'.

Couldn't find what you were looking for? Contact us