Customer Support

Why is the message counter not working in my app?

An 'incorrect' message alert can occur when you open and close a message too quickly. This means that the message wasn't open long enough to be marked as read by the server. The same can happen when your internet connection is interrupted or switches from 4G to Wi-Fi or vice versa.

To solve this, try opening some of your recently received messages. The message alert will disappear once the server recognizes the message in question has been opened.

Couldn't find what you were looking for? Contact us