Customer Support

How do I cancel my PLUS subscription?


When you cancel a subscription you will still have access to your subscription for the remainder of time you have already paid for.
Any payments you've already made won't be refunded. Cancellations can't be undone, but you can always re-subscribe.

If you purchased you subscription in ROMEO Web
To cancel the automatic renewal of a PLUS subscription you purchased in our website, please click on 'more', next to your profile picture, on the left-hand side of the screen » 'PLUS Member' » 'Transaction history' » 'Cancel renewal' » enter your profile password » 'Cancel renewal'.
Please note that only 'Active' subscriptions can be cancelled. In case your subscription is 'Pending' you need to wait until it's activated before your can cancel the automatic renewal.

If you purchased you subscription in ROMEO Android
To cancel the automatic renewal of a PLUS subscription you've purchased in Google Play, open the Play Store on your mobile device, tap the menu ☰ » 'Subscriptions' » find the subscription you want to cancel » tap 'Cancel'.
For an overview of your PLUS transactions tap the sidebar menu ☰ » 'You are a PLUS member' / 'Upgrade now' » 'Transaction history'.

If you purchased you subscription in ROMEO UNCUT for Android
To cancel the automatic renewal of a PLUS subscription you've purchased in the ROMEO UNCUT app for Android, tap the sidebar menu ☰ » 'You are a PLUS member' » 'Cancel subscription' » and confirm entering your password.
For an overview of your PLUS transactions tap the sidebar menu ☰ » 'You are a PLUS member' / 'Upgrade now' » 'Transaction history'.

If you purchased you subscription in ROMEO iOS
To cancel the automatic renewal of a PLUS subscription you've purchased in the App Store, open the App Store app » click on your avatar (top-right), choose 'Subscriptions' » find the subscription ROMEO - Gay Chat & Dating' » tap 'Cancel Subscription'.

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